FAQs
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What sets your products apart from others on the market?
Our products are 100% natural, free from artificial additives and fillers. We prioritise purity and quality to deliver a product without any nasties, providing you with a natural alternative to support your health and wellbeing.
How are your liquid bovine cartilage products backed by science?
Our liquid bovine cartilage products are developed through a process supported by scientific research. Years of collaboration with scientists have gone into creating products that are easily digestible, effective, and backed by decades of trust as a natural health supplement.
Why is liquid bovine cartilage considered highly effective?
Liquid products eliminate the need for the body to break down solid particles, making it easier for nutrients to be absorbed. This enhances the effectiveness of our products, ensuring you receive the maximum benefits for improved health and vitality.
How long has your company been providing health products, and what results have you observed?
With over a decade of experience serving Naturopaths and Healthcare specialists, we've witnessed incredible results for customers and have a very high rate of return customers as the product works. Now, we're excited to bring our proven products to all Australians at an affordable price.
Can you explain how your products works to promote joint health and reduce inflammation?
Bovine cartilage contains key proteins and compounds that synergistically contribute to its potential effectiveness in alleviating joint pain. These components work together to promote joint health and reduce inflammation, offering a natural solution to support overall wellbeing.
Shipping Policy FAQs
How quickly are orders processed and dispatched?
We aim to process and dispatch all orders within one business day of receiving payment confirmation, excluding weekends and public holidays.
What shipping methods do you offer?
We ship all orders within Australia via Australia Post using the Regular Parcel Post method.
How are shipping costs determined?
Shipping costs are calculated based on the weight, dimensions of the package, and the destination address. The calculated shipping cost will be displayed at the checkout before completing your purchase.
Do you offer international shipping?
Currently, we only ship within Australia and do not offer international shipping at this time.
What should I do if I have concerns about my shipment?
For any shipping-related questions or concerns, please contact our customer support team at info@nwlab.com.au. We're here to assist you.
Return & Exchange Policy FAQs
What conditions must be met for a refund?
To be eligible for a refund, the product must be returned within 21 days of purchase and have at least 50% of the product remaining.
Who covers the cost of return shipping?
The customer is responsible for the cost of return shipping, and the item should be securely packaged to prevent damage during transit.
How can I initiate a return?
To initiate a return, please email our customer support team at info@nwlab.com.au. Further instructions on the return process will be provided.
Stay Connected FAQs
How can I stay updated on exclusive offers and health news?
Join our email list to receive exclusive offers and stay informed about the latest health and wellness news. Simply sign up to stay connected with us!